Privacy Policy

Depending on how you use WorkMan, we may collect different types of information.

1.1 Account and Personal Information

When you create an account or use certain features, we may collect information such as:

• Full name
• Email address
• Phone number
• Profile information
• Skills and professional information
• Other information you voluntarily provide to us

This information helps us create and manage your WorkMan account and provide the services you request.

1.2 Job and Employment Information

If you use WorkMan to search for or apply for work opportunities, we may collect information connected with your job activities, including:

• Job applications
• Job interests
• Skills
• Experience
• Professional information
• Job preferences
• Information submitted when responding to a job opportunity
• Communications relating to a job

This information may be used to help connect you with relevant work opportunities.

1.3 Customer Service Request Information

When a customer posts a service request, WorkMan may collect:

• Description of the requested work
• Selected service or skill
• Location of the job
• Relevant job details
• Photos uploaded by the customer
• Preferred timing or other information provided by the customer
• Information relating to offers or bids received

1.4 Skilled Worker and Artisan Information

If you register as a skilled worker, artisan or service professional, we may collect:

• Selected skills
• Professional experience
• Service information
• Location or service area
• Profile information
• Job bids and offers
• Customer interactions
• Reviews and feedback

1.5 Communications

When users communicate through WorkMan, we may process information relating to those communications, including messages and information associated with the users, jobs or service requests involved.

1.6 Payment and Transaction Information

Some WorkMan services may involve payments, including inspection fees or other platform-related transactions.

Information relating to transactions may include:

• Transaction amount
• Transaction status
• Payment reference
• Date and time of the transaction
• Information necessary to identify the transaction

WorkMan uses information collected through the platform for legitimate business and service purposes.

2.1 To Provide WorkMan Services

• Creating and managing user accounts
• Helping people find jobs
• Helping customers find skilled workers
• Connecting customers with artisans and professionals
• Processing job requests
• Facilitating bids and offers
• Supporting communication between users
• Managing service requests
• Supporting inspections
• Processing transactions
• Providing customer support

2.2 To Match Users With Opportunities

We may use information such as your skills, professional information and relevant location information to help connect you with jobs, customer requests, skilled workers, artisans, customers and service opportunities.

2.3 To Contact You

We may contact you for purposes including:

• Account registration and verification
• Important account notifications
• Job opportunities
• Customer service requests
• Bids and offers
• Job-related updates
• Messages and communication notifications
• Payment or transaction notifications
• Security alerts
• Customer support
• Service updates
• Changes to our services
• Important notices concerning your account
• Activities or opportunities available through WorkMan

Depending on the purpose and communication method available, communications may be sent by email, SMS, phone call, push notification, in-app notification or another supported method.

2.4 To Improve WorkMan

We may use information to understand how people use the platform and improve website functionality, mobile application functionality, job discovery, worker matching, customer experience, performance, security and new features.

2.5 To Maintain Safety and Security

• Protect user accounts
• Detect suspicious activity
• Prevent fraud and abuse
• Investigate violations of our rules
• Protect the platform
• Resolve disputes
• Maintain platform security
• Enforce our Terms and Conditions

WorkMan is a marketplace that facilitates connections between users.

Depending on the feature being used, certain information may be made available to other users when necessary to facilitate a job, service request or professional connection.

For example, information associated with a professional profile may be visible to customers looking for that type of service. Similarly, information relating to a customer service request may be made available to relevant skilled workers so they can understand the request and decide whether to submit an offer.

WorkMan may process location information that you provide or select when using the platform.

Location information may be used to:

• Help customers find workers who serve their area
• Help workers discover relevant job requests
• Improve job matching
• Identify the general area where a service is required
• Facilitate communication concerning a job

Where a specific location is necessary for a worker to attend an inspection or complete a job, the relevant information may be shared with the appropriate parties involved in that job.

Customers and other users may upload photographs or other information when creating a job or service request.

Uploaded content may be used to:

• Help workers understand the requested work
• Help determine the nature of a service request
• Support communication between customers and workers
• Help facilitate inspections
• Improve the accuracy of job matching

You are responsible for ensuring that you have the right to upload and share any photograph or content you submit to WorkMan.

WorkMan may allow customers and professionals to provide feedback concerning completed jobs or interactions.

Reviews and ratings may be used to help users evaluate professionals and may contribute to a user's professional reputation on the platform.

Users should provide truthful and fair feedback and should not include unnecessary personal information about another person.

WorkMan does not sell users' personal information simply for the purpose of selling personal data.

However, information may be shared when reasonably necessary to provide our services.

7.1 With Other WorkMan Users

Information may be shared between customers, job seekers, skilled workers, artisans and other users when necessary to facilitate jobs, service requests, communication and professional connections.

7.2 With Service Providers

We may use trusted third-party service providers to support the operation of WorkMan, including services related to:

• Payment processing
• Email delivery
• SMS or notification delivery
• Hosting and infrastructure
• Authentication
• Security
• Analytics
• Technical services
• Customer support

7.3 Legal and Safety Requirements

WorkMan may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, respond to lawful requests, protect users, investigate fraud or abuse, prevent security threats, enforce agreements or protect WorkMan and its users.

Where WorkMan provides paid features or payment-related services, payments may be processed by third-party payment providers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

WorkMan may receive transaction information necessary to confirm and manage a payment, such as the transaction reference, amount, status and date.

We take reasonable measures to protect information handled through WorkMan.

These measures are designed to reduce the risk of:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Unauthorized disclosure
• Destruction

However, no internet-based service can guarantee that information will always be completely secure.

Users are responsible for keeping their passwords and account credentials confidential and should notify WorkMan if they believe their account has been compromised.

We may retain information for as long as reasonably necessary to:

• Provide our services
• Maintain user accounts
• Complete transactions
• Maintain records
• Resolve disputes
• Prevent fraud and abuse
• Meet legal or regulatory requirements
• Enforce our agreements
• Protect the security of WorkMan

When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements.

Depending on applicable law, you may have rights concerning your personal information.

These may include the ability to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Update your account information
• Ask questions about how your information is used
• Withdraw certain permissions where applicable
• Object to certain processing where applicable

Some information may need to be retained where required for legitimate business, security, legal or regulatory purposes.

Because WorkMan is a jobs and services marketplace, communications are an important part of the service.

By using WorkMan, you understand that we may send service-related communications concerning your account, job requests, applications, bids, offers, messages, payments, security and other activities on the platform.

Where permitted by applicable law, we may also send information about new WorkMan features, opportunities, programs or services.

You may be able to manage certain non-essential notifications through your account or device settings. However, important service, security or transaction communications may still be sent when necessary.

WorkMan is designed as a jobs, employment and services marketplace.

We do not knowingly seek to collect personal information from children in circumstances where collection is prohibited by applicable law.

If you believe that a child has provided personal information to WorkMan inappropriately, please contact us so that we can review the matter and take appropriate action.

WorkMan may contain links to third-party websites, payment services or other external services.

Those third parties may have their own privacy policies and terms. WorkMan is not responsible for the privacy practices of third-party websites or services that it does not control.

We encourage users to review the privacy policies of third-party services before providing them with personal information.

We may update this Privacy Policy from time to time.

Changes may be made when we:

• Add new features
• Change how our services operate
• Introduce new communication methods
• Change our service providers
• Respond to legal or regulatory requirements
• Improve our privacy practices

When changes are made, we may update the Last Updated date at the beginning of this Privacy Policy.

Your continued use of WorkMan after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.

If you have questions, concerns or requests concerning this Privacy Policy or the handling of your personal information, please contact WorkMan through the official contact channels provided on our website or application.

When contacting us about your personal information, we may need sufficient information to verify your identity and understand your request.

WorkMan is built to help people find work, help skilled professionals find customers and help customers find workers who can provide the services they need.

We aim to use personal information responsibly and only as reasonably necessary to operate, improve, secure and provide the WorkMan platform and its services.